Hitachi SimpleDrivell 2TB Turbo USB 2.0 External Hard Drive Review

Average Reviews:

(More customer reviews)I own 2 Simple Drives. One is a very old 160GB usb drive and the other is a new 1TB usb drive. They both work great! I had 2 problems for which I needed tech support. I called the 800 number and got right through both times without any wait time.

The first problem was caused by me when I did a sector by sector backup of my hard drive, and the dell emergency backup partition became visible on my 1 TB usb drive. That partition is difficult to delete, but the support person was very helpful in getting it deleted. Unlike most, it was a very pleasant and pretty quick tech support call!

The second problem was a little more difficult. When attaching both usb drives at the same time, the 1TB drive showed up in "My Computer", but I could not transfer files to it. The support person had me try several different usb connections, checking of drive letters, and a few other things, but nothing worked. We both agreed that the problem was not the usb drive, but most likely an issue with my computer. He suggested I try attaching both to a different computer to confirm this, and call back if it still didn't work. I hung up, and attached both to a newer computer and they both worked perfectly. Issue resolved as far as I was concerned.

An hour later I get a call from tech support. HE has discussed my issue with an engineer, and they believe the problem is being caused because both drives have external power supplies and it could be overloading the usb controller. He suggested I unplug the power supply on one drive and see if that works. Then he asked if he could send me an email so I could respond to tell him if that worked.

I have been through many tech support nightmares. I have never before had such a pleasant tech support experience as this, and I wanted to share it with those that are considering this product.

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Product Description:
Hitachi HSD2000 SimpleDrive External Hard Drive - 2TB, USB 2.0

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